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To get started, what should we call you?
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Hello [s1], what can we help you with?
Report a problem with the checkout process or 1LD website.
I need to download/update a product I've purchased.
I need help with a Stack.
I need help with a Theme.
Pre-sales question about a product.
I need help installing a product.
I have been blocked from ordering.
I need help with something else.
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Looking for tutorials or need to check if you have the latest version of a product?
You can find tutorials and change logs here.

Otherwise, if you are having trouble with a tutorial or are experiencing what may be a bug or Stack/Theme conflict, our support team can help you out.

Which Stack did you need help with?
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Which version of the Stacks plugin are you using?
Stacks 3
Stacks 2
Not Sure
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Do you have a live URL you can provide us?
If you are experiencing an issue on a live page, please provide a link to that page. If it is not on a live page please upload the page in question to a testing URL (Testing URLs are not visible to your page visitors, follow this link to learn how to create one). Being able to inspect your page makes troubleshooting much easier for our support team and will expedite resolving the issue. Leave the field blank if you do not currently have a URL to provide.
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Is this a compatibility conflict? Without a URL to check our support team will need to try and recreate the issue on our end. Most Stack issues come down to conflicts with other Stacks on the page or the Theme being used. If there is a conflict, we will be able to help, but we may not be able to recreate the issue. There are some useful steps you can take to help us identify the problem.

If you are using a Theme not made by 1LD we will not have a copy of it to test it on our end so be sure to try switching themes just to see if that is the issue. The same goes for any Stacks not created by 1LD, be sure to check if the issue appears after another Stack is added to the page. Let us know what Stack or Theme introduces a conflict (if any) so we can immediately begin troubleshooting and see if we can resolve it.

Thanks for the URL. Let us know what page you are experiencing the issue on if the link does not go directly to it.

Please describe your issue below.
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Looking for tutorials or need to check if you have the latest version of a product?
If you are looking for tutorials on how to use the features of a specific Theme, you can find them here. However, if you are having trouble with a tutorial or are experiencing what may be a bug or stack conflict, our support team can help you out.

Which Theme did you need help with?
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Which version of RapidWeaver are you using?
RapidWeaver 7
RapidWeaver 6
RapidWeaver 5
Other / Not Sure
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Are you experiencing a display issue or bug with [s3theme]?
Before contacting the support team be sure to try disabling "Consolidate CSS" in RapidWeaver's settings menu.
consolidate css
This feature can cause bugs with the customizable settings in some of our themes. If disabling this option does not seem to help, you can use this form to contact us and we should be able to help you resolve the issue.

That was not my issue. (Continue)
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Do you have a URL you can provide us?
If you are experiencing an issue on a live website, please provide a link to that website. If it is not on a live website please upload to a testing URL (Testing URLs are not visible to page visitors, follow this link to learn how to create one). Being able to inspect your website makes troubleshooting much easier for our support team and will expedite resolving the issue. Leave the field blank if you do not currently have a URL to provide.
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Is this a compatibility conflict? Without a URL to check our support team will need to try and recreate the issue on our end. Some issues come down to conflicts with Plugins or Stacks being used. If there is a conflict, we will be able to help, but we may not be able to recreate the issue. There are some useful steps you can take to help us identify the problem.

If you are using any 3rd-party Stacks or plugins not made by 1LD, be sure to check if the issue only appears when that Stack or plugin is used with the Theme. Let us know what Stack or plugin introduces a conflict (if any) so we can immediately begin troubleshooting and see if we can resolve it.

Thank you for the URL.
Be sure to let us know what page you are experiencing the issue on if the link does not go directly to it.

Please describe your issue.
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Are you having trouble receiving your download link for a recent purchase or do you need to re-download something you have purchased in the past?
Download Products If so, you can have your products emailed to you by using the button above. You will need to provide the email address you used when purchasing the products and the download links will be emailed to that address.

If you don’t receive any download links, the most common reasons are that it either got placed in a spam folder or there was a typo in the email address you entered when making the purchase. If you have checked your spam folder and cannot find it then please contact us and we’ll locate the order and correct any mistakes if there were any.

If you have purchased one of our products through another website (IE in a bundle sale) sometimes a purchase order was never created. If this is the case please contact us and we will supply you with a new purchase order that you can use in the future to re-download your products.
I need to correct my purchase email address or receive a new purchase order number. (Continue)
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FAQs
What versions of RapidWeaver are your themes compatible with?
All of our themes are supported in RapidWeaver 5-7. Note: If you are using RapidWeaver 5, you may need to contact us to get special converted versions of some of our themes.

What versions of Stacks plugin do your Stacks support?
Please check our product page here to see what version a specific Stack supports. If there are no listed requirements, the Stack is supported in all active versions of the Stacks Plugin (Stacks 2 and above).
NOTE: This topic is for those who wish to obtain information about a product they have not yet purchased. If you need help with a product you have purchased, please use the back button and select an appropiate topic.
My question is not in regards to a 1LD product that I have purchased and is not answered above. (Continue)
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Does your downloaded stack appear as a folder or is it not showing up in the Stack's library even though it says it successfully installed?
These are some odd issues that have been around for while and only effect a few people. You can refer to this guide on how to fix the issue.
I still have issues after following the guide in the link above. (Continue)
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Have you been blocked after multiple checkout attempts?
Our shopping cart software can be a bit sensitive and will unfortunately automatically block users after multiple check out attempts. Just provide your email address in the next slide and we can remove the block for you.

With some Discover and American Express credit cards It is possible that the card issuer is declining the transaction (nothing to do with available funds). If this is the case, even after removing the block in our cart system the card issuer or bank will continue to decline the transaction. In this case you will need to contact your bank or card issuer to resolve the issue. It is likely they are declining the transaction as a security measure and just need you to verify the transaction. Alternatively, we can create a custom order directly through PayPal for you which has seemed to be a work around for these cards. If you would like to go this route, just let us know what products you are trying to purchase and we will send you an invoice. Once it is paid we can send you your download links.
Continue.
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Is this inquiry in regard to 1LD's products or services?
This is a support contact form. Only questions about 1LD and it's products will be answered by our support team. No soliciting please.
IMPORTANT: Messages sent under the "something else" topic are marked as low priority. If you need help with a product you have purchased, please use the back button and select an appropiate topic.
I am not soliciting and this is not in regards to a 1LD product that I have purchased. (Continue)
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What email address can we reach you at?

Please enter your message below.

Please enter your message below.

Please describe the problem below.

Please enter your message below.

Add any additional comments you may have below.
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Thank you for taking the time to use our support form [s1].
Please check that your email address is entered in correctly below, if there is a typo we will be unable to reply to you.

Your Name: [s1]
Your Email: [s8-1]
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Hello [s1],

Thank you for contacting 1LD Support!

This email is confirmation that we have received your message and we will be working to get back to you with a reply as soon as possible.

Because we are a very small team and the majority of requests require research to resolve, it can sometimes take us up to 72 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 24-48 hours. Our offices are open from Monday to Friday, so do allow for more time in the event you have contacted us over the weekend. In the meantime feel free to reply to this message with any additional information you may have regarding your original message.

Sincerely,


1LD Support
http://onelittledesigner.com/support
Product: [s3stack][s3theme]
Version: [s4stack][s4theme]
URL: [s5stack][s6theme]
[s6stack][s7theme][s3download][s3question][s3install][s3blocked][s3other]
[s8-2]
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