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Please be sure to double check your email address. We will be unable to contact you if there is a typo.

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How to download your product
Are you having trouble receiving your download link for a recent purchase or do you need to re-download something you have purchased in the past? If so, you can use the Purchase Order Lookup page to find your download links. Use the first tab to retrieve your download links using your purchase order number and if you don't have your purchase order number use the second tab to retrieve it by email address.

If you didn’t receive a download link after purchasing a product the most common reasons are that it either got placed in a spam folder or there was a typo in the email address entered. If you have checked your spam folder and cannot find it then please contact us and we’ll locate the order and correct any mistakes if there were any. It helps us if you provide your order number and also the email address you used for the purchase (if you don’t provide the email address we’ll assume it’s the one you filled out above in this form).

If you have purchased one of our products through another website (IE in a bundle sale) sometimes a purchase order number was not supplied. If this is the case please contact us and we will supply you with a new purchase order that you can use in the future to re-download your products.

This is a support contact form. Only questions about 1LD and it's products will be answered by our support team. No soliciting please.

If you are looking for tutorials on how to use the features of a specific stack, you can find them in the sidebar to the right. However, if you are having trouble with a tutorial or are experiencing what may be a bug or stack/theme conflict, we will be able to help you out.

What stack did you need help with? (required)

What version of the Stacks plugin are you using?

If you are looking for tutorials on how to use the features of a specific theme, you can find them in the sidebar to the right. However, if you are having trouble with a tutorial or are experiencing what may be a bug or stack/theme conflict, we will be able to help you out.

What theme did you need help with? (required)

What version of Rapidweaver are you using?

Are you experiencing a display issue or bug with a theme?
Before contacting the support team be sure to try disabling "Consolidate CSS" in RapidWeaver's settings menu.

This feature can cause bugs with the customizable settings in some of our themes. If disabling this option does not seem to help, you can use this form to contact us and we should be able to help you resolve the issue.

How to expedite resolving your issue
If you are experiencing an issue on a live page, please provide a link to that page. If it is not on a live page please upload the page in question to a test URL if you are able. Being able to inspect your page makes troubleshooting much easier for our support team and will expedite resolving the issue. If you are unable to provide a URL for the issue, a screenshot can also be helpful.

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What versions of RapidWeaver are your products compatible with?
All of our stacks are compatible and supported in RapidWeaver 5-7 and in Stacks 2 & 3. All of our themes are supported in RapidWeaver 5-7. Note: If you are using RapidWeaver 5, you may need to contact us to get special converted versions of some of our themes.

Does your downloaded stack appear as a folder or is it not showing up in the Stack's library even though it says it successfully installed?
These are some odd issues that have been around for while and only effect a few people. you can refer to this guide on how to fix the issue. If the guide does not seem to help, you can use this form to contact us and we should be able to help you resolve the issue.

Why was I blocked?
Our shopping cart software can be a bit sensitive for security purposes and sometimes prevents completely legitimate payments. If you are blocked please contact us immediately and we can quickly remove the block.

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